Terms and Conditions
- Introduction
Welcome to Active Fitness Ltd. By accessing our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please review them carefully, as they govern your use of our site and services. - General Information
Active Fitness Ltd is a company dedicated to providing high-quality sports and fitness supplements. These terms apply to all orders placed by customers on our website and to any products purchased from Active Fitness Ltd. - Orders and Acceptance
- When placing an order on our website, you are making an offer to purchase a product subject to these terms and conditions.
- Once your order has been placed, you will receive an order confirmation email with the details of your order and estimated shipping date.
- Active Fitness Ltd reserves the right to accept or reject any order at our discretion. If we are unable to fulfil your order, you will be notified, and no payment will be taken or a full refund will be issued.
- Pricing and Payment
- All prices displayed on our website are inclusive of VAT (where applicable) but exclusive of delivery charges, which are calculated at checkout.
- Payment can be made using the methods specified at checkout, including credit/debit cards or other available payment gateways.
- We reserve the right to change product prices at any time. However, any changes will not affect orders that have already been confirmed.
- Shipping and Delivery
- We aim to dispatch all orders within 1-2 business days from the date of purchase. Delivery times may vary depending on your location, but typically range from 2-5 business days within the UK.
- A tracking number will be provided once your order has been dispatched.
- We are not responsible for delays caused by external factors such as courier issues, extreme weather, or customs (for international orders, when applicable).
- Returns and Refunds
- We accept returns of unopened and unused products within 14 days of delivery. To initiate a return, please contact our customer service team at [email protected].
- Once we receive the returned item(s), we will inspect them and issue a refund within five working days. Refunds will be credited to the original method of payment.
- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged products).
- Opened or used products are not eligible for returns unless there is a defect or fault.
- Product Quality and Liability
- Active Fitness Ltd guarantees that all products sold on our website meet the highest standards of quality, purity, and safety.
- We are not liable for any adverse reactions or results from the use of our products if they are not used in accordance with the instructions provided or are combined with other supplements or medications without professional advice.
- We recommend consulting a healthcare professional before using any supplement, especially if you have any medical conditions, are pregnant, or are taking any medication.
- Intellectual Property
- All content on this website, including text, graphics, logos, images, and product descriptions, are the intellectual property of Active Fitness Ltd. You may not copy, reproduce, or distribute any part of this website without our express written consent.
- Privacy Policy
- We are committed to protecting your personal information. Any data you provide while using our website will be handled in accordance with our Privacy Policy, which can be found [link to privacy policy].
- We do not share your personal information with third parties except as required for fulfilling your order (e.g., sharing shipping details with couriers).
- Changes to Terms and Conditions
- Active Fitness Ltd reserves the right to amend these terms and conditions at any time. Changes will be posted on our website, and it is your responsibility to review these terms periodically.
- Continued use of the website following any changes indicates your acceptance of the new terms.
- Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom, and any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom. - Contact Information
If you have any questions regarding these terms and conditions, please contact us at:
Email: [email protected]