Frequently Asked Questions.
01. HOW QUICKLY WILL MY ORDER BE PROCESSED AND SHIPPED?
Once your order is placed, we immediately begin processing it. You’ll receive an estimated shipping date at checkout, which will also be confirmed in your order confirmation email. We aim to ship all orders within 1-2 business days to ensure timely delivery.
03. CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?
If your order hasn’t been shipped yet, you can request a modification or cancellation by contacting our customer service team. Once the order has been dispatched, it cannot be changed or cancelled, but you can follow our returns process if necessary.
05. WHAT IS YOUR RETURN AND REFUND POLICY?
We offer a 14-day return policy for unopened and unused products. To initiate a return, simply contact our customer service team. Once the return is received and inspected, we’ll process your refund within five working days.
07. HOW CAN I TRACK MY ORDER?
After your order has been shipped, we’ll send you a confirmation email with a tracking number. You can use this number to track your delivery on our courier’s website, so you always know where your order is.
09. ARE YOUR SUPPLEMENTS FREE FROM UNNECESSARY FILLERS?
Absolutely. At Active Fitness Ltd, we believe in transparency and effectiveness. All our products are formulated without unnecessary fillers or additives. Each ingredient serves a purpose, ensuring you get the best results from our supplements.
02. WHAT ARE THE EXPECTED DELIVERY TIMES?
Most UK orders are delivered within 2-5 business days after shipment. We’ll provide you with a tracking number once your order has been dispatched so you can monitor the delivery status in real time.
04. WHAT IF I RECEIVE A DAMAGED OR INCORRECT PRODUCT?
In the unlikely event you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We’ll arrange a prompt replacement or full refund, depending on your preference. Please retain the original packaging and product for inspection.
06. ARE YOUR SUPPLEMENTS MADE FROM HIGH-QUALITY INGREDIENTS?
Yes, we take pride in sourcing only premium, scientifically-backed ingredients for all of our supplements. Each ingredient undergoes strict quality control measures to ensure it meets the highest standards of purity, safety, and effectiveness. Our goal is to deliver products that truly support athletic performance and recovery.
08. WHAT MAKES ACTIVE FITNESS LTD’S PRODUCTS STAND OUT?
Our products are designed with athletes and fitness enthusiasts in mind. We focus on creating supplements that are not only effective but are also formulated with clean, high-quality ingredients. Every batch undergoes rigorous testing to ensure potency, purity, and safety, giving you confidence in every scoop or capsule.